“In every job that must be done, there is an element of fun. You find the fun and snap! The job’s a game!” — Mary Poppins
Keeping up with the ever-changing demands of customers in an always-connected world can be quite challenging for B2B businesses.
Digitization, virtualization, and data syndication are all opening up opportunities for your business. Just as customer expectations are transforming, so too are their interactions with your B2B organization.
While brands struggle with digital transformation, and consultancies (us included) focus on data-driven experience design, much of the conversation around the power of human imagination, and its role in creating the change we seek, often goes undiscussed. Where is all of this transformation...
Through our 20 years of providing managed services, we are often called in for project rescues and major fixes. Our team recently began working with a client who was hoping to get more out of their managed services partner and their solution.
How long has it been since you checked your customer analytics dashboard?
Brands, both in B2B and B2C, are under increasing pressure from all sides to provide a customer experience that meets the expectations of their buyers. It’s our job to help you get there, and it starts with a deep understanding of the customer.
“For 75% of B2B organizations and 40% of B2C organizations, customer experience management is still an immature capability with a fragmented, uncoordinated approach and no clear leader,” notes Gartner. This fact isn’t lost on corporate leaders, however, as 90 percent of B2B executives agree that...
As expected SMITH's 2018 was bigger and better than 2017. New employees, new ventures, with a singular focus: make buying and selling awesome. Now that we're in 2019, let's take a look back at our most popular posts from last year.