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The Need for Interpretability and Transparency: Explainable AI (XAI) for Trusted Actionable Insights

XAI brings transparency to the forefront of business decision making, unlocking the power of artificial intelligence and machine learning and thus delivering actionable insights that unlock the true business value.

Does It Matter How You Define Loyalty?

If a company can’t truly define loyalty, how do they drive customers towards becoming more loyal? And what purpose does that new loyalty program serve?

A Millennial View on Digital Transformation in Manufacturing

A millennial point of view on the state of ecommerce and digital transformation in the manufacturing industry. There is potential for manufacturers to utilize the rapidly changing technology to their advantage.

The Inner Workings of Future Commerce at B2B Next

From the great speakers to the collaborative workshops, SMITH had an incredible experience at the B2B Next conference. We demonstrated how to leverage emerging digital technologies like AI, augmented reality, and virtual reality to tackle some of the age of old problems facing B2B industries.

We are all shackled to Legacy Mountain

“If CIOs are shackled to ‘Legacy Mountain,’ how on earth can they lead digital transformation efforts?” Time To Move The Digital Transformation Focus Off The CIO And On To The CEO And Board

Future of Commerce: Walmart's Audio Patent and Tomorrow's AI Culture

Artificial Intelligence provides tools for radically more advanced customer experience management than we have today. The cultural shift towards openness vs privacy, largely driven by social media and desire for convenience, is providing fuel for machine learning to create even better experiences....

The Keys to Higher Margins in the Increasingly Competitive Travel Industry

In 2017, the travel industry realized a 1-5% growth across all segments. Online bookings increased 5% from 2016. Though the industry seems particularly rosy, margins are getting tighter and tighter as companies fight for customers.

The Future Consequences of Amazon Go

The Future Consequences of Amazon Go

Can you out-Amazon Amazon in Grocery? Download the Report

Can you out-Amazon Amazon in Grocery? Download the Report

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