Recent Articles

Net Promoter Score: Would you Recommend Us?

Fostering customer loyalty is paramount to any successful business. But how do you measure it effectively? There are plenty of tools and methods available on the market. You can choose from the likes of Repurchase Ratio, Upselling Ratio, Customer Loyalty Index (CLI), and more. But what should...

Millennials are dramatically changing the B2B buying experience – are you ready for them?

In “Your Buyers are Ready for Ecommerce, Are You?” blog post we talked about the changing expectations of today’s B2B buyer. In this blog post, we explore that buyer with the introduction of a new decision maker – the millennial.

Your B2B Buyers are ready for eCommerce, are you?

B2C commerce experiences have shaped how we research and purchase products and services. With today’s B2B buyers demanding the same levels of customization, convenience, and accessibility provided by these B2C solutions, manufacturers are looking at how to digitally transform their businesses to...

Introducing SMITH’s Guide to: Commerce for Manufacturers

Most Manufacturers are leaving money on the table. are you?   As manufacturing industries across the board attempt to transform themselves for success in a rapidly changing marketplace, some organizations are struggling to adapt while at the same time, new competitors are entering the market...

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