Recent Articles

Answering the Hard Questions in CX

Brands, both in B2B and B2C, are under increasing pressure from all sides to provide a customer experience that meets the expectations of their buyers. It’s our job to help you get there, and it starts with a deep understanding of the customer.

The Move to Marketplace: Where Manufacturing is Headed

Expectations of B2B organizations’ customers is ever changing, and always increasing. Meanwhile, manufacturers are looking at ways to gain customer data and increase overall direct engagement through improved customer experience and deeper relationships with their buyers.

Are gaps in customer centric marketing costing you money?

“For 75% of B2B organizations and 40% of B2C organizations, customer experience management is still an immature capability with a fragmented, uncoordinated approach and no clear leader,” notes Gartner. This fact isn’t lost on corporate leaders, however, as 90 percent of B2B executives agree that...

Providing Value Beyond the Transaction

Whether you’re selling in B2B, B2C, or some combination of both, it’s critical to view your digital customer experience as more than a tool for transactions and remember that in many cases, buying your product online might not solve the problem that drove them to your site.

CES Roundup for Ecommerce Folks

Every year the technology world descends upon Las Vegas for the Consumer Electronics Show, which has become the focal point for technology companies from television manufacturers to automotive companies for announcing their new products.

SMITH's Top Nine Posts of 2018

As expected SMITH's 2018 was bigger and better than 2017. New employees, new ventures, with a singular focus: make buying and selling awesome. Now that we're in 2019, let's take a look back at our most popular posts from last year.

Future Commerce: Untangled

Why do we feel the need to talk so much about the future? Some might argue that we are obsessed with it here at SMITH. We proudly call ourselves THE ARCHITECTS OF FUTURE COMMERCE™ and of course you can challenge us on that claim, but what isn’t debatable is the future is imminent and what works...

A Millennial View on Digital Transformation in Manufacturing

Just because we've moved past the (1st, 2nd, 3rd) industrial revolution doesn't mean manufacturing isn't just as important, especially when it comes to making sure that products and services are understood with a new generation of people. 

Future of Commerce: Walmart's Audio Patent and Tomorrow's AI Culture

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