“OK Google, how can my customers find me with voice search?”
If there’s one thing that B2B organizations should know… It’s that there’s always one more thing that any organization should know. There are so many strategies, applications, and ways to help your business grow and become more efficient that sometimes it can become a little overwhelming. The...
“In every job that must be done, there is an element of fun. You find the fun and snap! The job’s a game!” — Mary Poppins
This article originally appeared on The-Future-of-Commerce.com “Facts do not cease to exist because they are ignored.” - Adlous Huxley
While brands struggle with digital transformation, and consultancies (us included) focus on data-driven experience design, much of the conversation around the power of human imagination, and its role in creating the change we seek, often goes undiscussed. Where is all of this transformation...
This article originally appeared on The-Future-of-Commerce.com “New machine-learning systems will have the ability to explain their rationale, characterize their strengths and weaknesses, and convey an understanding of how they will behave in the future.” – David Gunning, Head of DARPA
Commerce is at a point of inflection. The proliferation of channels and increasing adoption of digital engagement has challenged the traditional customer journey. Experiences are designed for the channel, not the customer, and journeys are still thought of as a linear progression. However,...
Brands, both in B2B and B2C, are under increasing pressure from all sides to provide a customer experience that meets the expectations of their buyers. It’s our job to help you get there, and it starts with a deep understanding of the customer.
Expectations of B2B organizations’ customers is ever changing, and always increasing. Meanwhile, manufacturers are looking at ways to gain customer data and increase overall direct engagement through improved customer experience and deeper relationships with their buyers.