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Search Engine Optimization for Voice Interfaces: Part 2

Over 2 billion voice-enabled devices have been sold and 20% of mobile searches begin with voice. Here's a starting point for getting your content heard with voice SEO.

Search Engine Optimization for Voice Interfaces: Part 1

Over 2 billion voice-enabled devices have been sold and 20% of mobile searches begin with voice. Here's a starting point for getting your content heard with voice SEO.

The Next Evolution of Omnichannel Experience is Conversational Commerce

Commerce is at a point of inflection. The proliferation of channels and increasing adoption of digital engagement has challenged the traditional customer journey. Experiences are designed for the channel, not the customer, and journeys are still thought of as a linear progression.

Conversation Still Exists in Commerce

The most important conversation your customer has with your brand in the coming years might be with a computer. About 27% of customers were unsure whether their last customer service interaction was with a bot or a human, and 40% didn't care who answered their query as long as it was resolved.

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